Job Posting: Senior Network Specialist

Waterloo Office

Position:           Senior Network Specialist
Location:          Waterloo, ON
Travel:              In and around KW area on a daily basis
Start Date:        March 2008

You will work with our external clients to provide IT solutions as well as identify process and application improvement opportunities.  You are able to field and track customer problem calls, troubleshoot issues, coordinate and conduct hardware and software maintenance and installations.

You have outstanding interpersonal skills with an ability to assert your ideas and influence others. You excel in a fast-paced, changing environment, using sophisticated integrated applications.  You enjoy being part of an ongoing support team that delivers outstanding customer service to support our clients’ mission critical, day-to-day business.

For more information on this job opportunity, click here.

Job Posting: Senior IT Consultant

Calgary Office

This is a senior IT position with project and site management responsibility. You have outstanding interpersonal skills. You excel in a fast-paced, changing environment, using sophisticated integrated applications.  You enjoy being part of an ongoing support team that delivers outstanding customer service to support our clients’ mission critical, day-to-day business.

You thrive when given the responsibility to drive diverse activities and you excel in supporting daily operational requirements. 

For more information on this job opportunity click here.

Job Posting: Service Desk Representative

Calgary Office

This is a front line support position with potential for on-site service work. You have outstanding interpersonal skills and good communication skills. You excel in a fast-paced, changing environment, using sophisticated integrated applications.  You enjoy being part of an ongoing support team that delivers outstanding customer service to support our clients’ mission critical, day-to-day business.

You thrive when given the responsibility to drive diverse activities and you excel in supporting daily operational requirements. 

For more information on this job opportunity click here.

Job Posting: Help Desk/Technical Support

Waterloo Office

Reports to:       Manager, Corporate Services, Glenbriar Technologies
Travel:              No
Start Date:        As soon as possible

Our Waterloo, ON office is seeking a full-time Help Desk/IT Consultant to join our team to support our external client’s hardware and IT needs.  Glenbriar provides professional, networked computer solutions in the K/W area.

Position:
Working with our external clients you will provide telephone IT support solutions.  You are able to field and track customer calls, troubleshoot issues, coordinate the scheduling of IT Technicians and perform remote server monitoring and support.

You have outstanding interpersonal skills. You excel in a fast-paced, changing environment, using sophisticated integrated applications.  You enjoy being part of an ongoing support team that delivers outstanding customer service to support our clients’ mission critical, day-to-day business.

Skills Required:

• MCP/A+
• MS Windows 2003 and XP desktop and Windows 2000 server products.
• Exchange 2000/2003 knowledge/experience.
• Experience troubleshooting and repairing any and all issues that can occur to a piece of IT equipment at a client site.
• Preparing quotes for hardware requirements, sourcing of equipment, ordering and RMAs.
• Self-Starter, works well with little supervision.
• Excellent customer service skills – demonstrated ability to deal effectively with customers; able to tactfully deal with and resolve challenging demands by customers in a positive, professional manner.
• Excellent verbal and written communication skills.
• Able to work closely with clients and staff to understand and communicate technical issues and able to interpret a variety of instructions furnished in written, oral or diagram form.
• Follow through with administrative tasks such as detailed tracking of time and ticket creation.
• High degree of accuracy and attention to detail and thoroughness.
• Experience providing managed services an asset.
• IP telephony experience an asset.
• Great sense of humour.

Only candidates who meet the above minimum requirements will be considered.  Previous applicants need not apply.

General Applications

For general applications, if you wish to forward your resume, we will keep it on file for 3 months in case an appropriate position comes available. Please note that due to the large volume of resumes received, no formal acknowledgement or response will be sent back to you.

E-mail: jobs@glenbriar.com